Repairs Call Handler

Call Handler (Housing and Repairs)Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Near Retford, North Nottinghamshire, Notts, UK15.52 - 18.25 HourlyTemporary ongoing contract/ Temporary to permanentDo you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contractDaily duties of the Repairs Call Handler (Housing and Repairs) consists of:Representing the organisation at their customer contact centre, being the first port of call for residentsUtilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionalsUnderstanding Construction skillsets and geographical locations to effectively book works for residentsFollowing up repairs raised by customers and jobs that have multiple visits, previous cancellations and no accessSupporting the delivery of an excellent customer care serviceResponding to emergency property repairs in a calm mannerDealing with property maintenance complaints and referring to wider teamEssential requirements of the Call Handler - Property and Repairs:Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing settingUsed CRM systems and MS Office packages (NEC/Northgate preferred but not essential)Experience dealing with reports and claims of Damp and Mould (Desired)If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby officeSellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. xjdpvnf Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Created: 2026-03-18