Head of Customer Growth

About Us We are a well-established direct-to-consumer brand with a strong market presence and a track record of innovation. Bold, ambitious, and always pushing for better, we are on a mission to deliver exceptional products and experiences to customers. With an ambitious multi-year growth plan, we are seeking a visionary leader to drive customer growth at scale. The Role This senior leadership position focuses on scaling customer acquisition and growth. You will own the customer growth strategy across multiple channelsincluding digital, social, partnerships, and strategic accountswhile also leading initiatives to re-engage lapsed customers. This is a hands-on, high-impact role requiring commercial acumen, creativity, and resilience. Youll be relentless in the pursuit of results, ensuring were attracting the right customers who deliver long-term value. Key Responsibilities Develop and deliver a customer acquisition strategy aligned with the growth plan. Lead across digital, social, partnerships, referral programs, and reactivation campaigns. Deliver measurable impact, meeting strict financial metrics such as ROI and customer lifetime value. Build and scale strategic partnerships to unlock new customer channels. Drive innovation through testing, learning, and pushing creative boundaries. Balance creative initiatives with financial discipline to ensure profitable growth. Act as an inspiring leader, energising teams with fresh thinking and positivity. Influence stakeholders at all levels, combining strategic leadership with a hands-on approach. About You Proven track record as a DTC growth leader with experience in high-volume, high-quality customer acquisition. Strong commercial skills with a data-led, analytical approach to decision making. Creative, bold, and unafraid to challenge the status quo. Highly resilient, energetic, and thrives under pressure. Exceptional communication and leadership skills; able to inspire confidence. Comfortable working in a fast-paced, scale-up environment. Based within commutable distance, with flexible on-site presence. Why Join Us Opportunity to lead and shape customer growth in a dynamic, ambitious business. Be part of a passionate team in a culture that rewards innovation, hard work, and bold ideas. Benefits include wellness initiatives, generous holiday allowance, and a supportive work environment. TPBN1_UKTJ

Created: 2025-09-04