Head of People Services

37 hours per week, 52 weeks per year 55,555 - 60,053 per annum dependant on experience Are you an experienced HR leader who loves building great teams, improving how things work, and making a real impact? If youre someone who thrives on variety, enjoys solving people related challenges, and wants to shape an HR service you can be proud of, this could be your next step. We are delighted to be partnering exclusively with City College Norwich in the appointment of a Head of People Services. In this newly created role, the Head of People Services will lead the operational People function and deliver an outstanding, people-centred service across the College group.You will be the driving force behind a responsive, high-quality HR service leading a talented team of People Partners and People Support colleagues, making sure theyre supported, empowered and continuously improving. Lead, coach and inspire a high-performing HR team Oversee consistent, high-quality ER casework (from performance to grievances to TUPE) Partner closely with senior leaders, offering pragmatic, forward-thinking advice Strengthen our processes, policies and systems so theyre clear, modern and effective Drive operational HR delivery, workforce planning and service improvements Champion fair, legally compliant practice across a unionised environment Shape and report on workforce data and HR metrics to support informed decisions Play a key role in change programmes and organisational development Work collaboratively with trade union colleagues Deputise for the Executive Director of People when needed Who were looking for Youll be a confident, credible HR leader who is calm under pressure and passionate about enabling others to do their best work. Youll also bring: Chartered MCIPD (Level 7) Solid senior-level HR leadership experience in a complex, unionised setting Extensive ER background, including handling sensitive or high-risk cases A practical, up-to-date grasp of employment law and HR best practice Experience driving change and service transformation Strong data literacy youre comfortable turning workforce metrics into insight A collaborative, values-led approach with plenty of emotional intelligence The ability to balance strategy with hands on operational delivery Most importantly, youll share the Colleges commitment to being Kind & Curious, Open & Informative, Respectful & Fair, Collaborative & Inclusive, and Consistent & Responsible . Why join CCN? At City College Norwich, youll be part of a community that genuinely cares about its people. Youll have the space to lead, influence and make things betterwhile supporting the success of our staff and students across our campuses. Youll also enjoy: A supportive senior team The chance to shape an evolving People Service Opportunities to get involved in exciting transformation work A role where your ideas really matter If youre motivated by meaningful work, love building strong relationships, and want to help shape a forward-looking organisation HR function, wed love to hear from you. Application process Informal enquiries about the post can be directed to Sarah Tate, Executive Director of People. Applications should be submitted online and include a supporting statement setting out how you meet the selection criteria.To apply please go to our website by clicking on the 'apply on company website' button. Closing date will be Monday 20 April 2024 at Midnight Interview will be held on Thursday 28 April 2026 As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education.We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service.Please note:From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date.Therefore, a new one must be completed with City College Norwich.

Created: 2026-04-07