Client Account Manager

Role: Senior Finance Administrator (Payments) / Client Accountant — Residential LettingsTeam: Payments / Finance OperationsLocation: Fully remote with occasional (once a month) travelSalary £30-38K PA DOE Type: Full-timeOur client, a highly regarded UK property company, is seeking a skilled and experienced Finance Administrator / Lettings Client Accounts to join their finance and property management team. This is a fully remote position supporting the smooth financial running of property portfolios, lettings income, and supplier payments.The ideal candidate will have at least five years of finance administration experience and a strong understanding of accounting or bookkeeping principles. Full training on property systems, rules, and regulations will be provided.What you'll doProcess and allocate incoming rent and service charge receipts from tenants and landlords.Run payment operations: Direct Debits, refunds, agency fees, and payout files; ensure approvals are followed.Reconcile client bank accounts to internal ledgers/systems and investigate discrepancies quickly.Manage accounts payable for contractor/supplier invoices and utilities, ensuring correct coding to properties/portfolios.Maintain accurate financial records at property and landlord level (income, expenses, arrears).Support arrears and credit control: chasing cadence, landlord updates, payment plans, and escalation support where required.Respond to landlord and tenant queries on balances, statements, payments and arrears.Produce/support monthly and quarterly reporting for landlords, owners and asset managers.Work closely with property managers and lettings teams on move-in funds, holding deposits, deposit scheme flows, and operational queries.Support audits by maintaining clear documentation and a strong control environment.Improve processes and document SOPs to reduce errors and manual work.What we're looking for (must-have)3+ years in a finance/payments operations role at residential lettings with high transaction volumes.Strong Excel (filters, pivots, lookups; comfortable working with large datasets).Strong problem solving ability - ability to independently investigate reconciliation issues, miss routed payments etcExperience with accounting software and operational finance tools (e.g., Xero/Sage/QuickBooks or similar).Proven reconciliation capability (bank-to-ledger, break investigation, clean close habits).High attention to detail and ability to work to tight deadlines in a fast-changing environment.Strong written and verbal communication with customers (landlords/tenants) and internal stakeholders.Nice-to-haveExperience with post M&A integration in the Lettings Industry People management experienceWhy joinUnmatched career growth opportunities at a company growing 10x year on yearHelp build the next generation of finance ops: AI-assisted processing, reconciliation, and customer supportYou'll work in a product-led marketplace where operations and systems evolve quickly — and your input changes what we buildDirect impact on customer experience (landlords, tenants, agencies) and operational scalabilityHow to ApplyIf you would like to know more about this role, please contact Sally at ProFind Property Recruitment.Email: : 0204 583 4941 | Mobile: 07760 787026Website: Property Recruitment is acting as a recruitment agency with regards to this position. By submitting your application, you consent to ProFind Property Recruitment processing and storing your data for the purposes of your job search. If you haven't heard from us within 48 working hours, please assume that your application hasn't been successful, but you're welcome to apply for future roles.

Created: 2026-02-02