Senior Services Manager

Job Description Senior Services ManagerBased in NorwichPermanent, full time 37.5 hpwSalary circa 32,000 pa and great benefits including Health Cash PlanOn call shift payment of 14.30 per sessionWe can't offer a CoS for this role.Home, a place where you belongYoull manage our 24/7 supported service providing housing and support to 12 customers, along with the housing management of our dispersed properties across Norwich at Aspland Road and Barnards Yard. Our services provide housing and support for men who have experienced or are at risk of homelessness. We are looking for someone who has a good knowledge of external agencies in the area, confident with housing management and housing law, and a passion to make a difference and find creative ways to lead the team of colleagues. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!What youll doLeading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.Be the Safeguarding Lead for the serviceEnsure Health and Safety checks and risk assessments are completed and recordedaccuratelyManaging the contracts, budgets and KPIs, and liaising with stakeholders and commissionersManage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe, supportive, person centred serviceManage budgets and spending to ensure that we deliver high quality services, and environments where our customers can thrive.Why join us?This is more than ajob,itsa place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!You haveThe people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our valuesThe understanding of where our customers are in their life and have the passion to advocate for them.Experience of delivering support in a housing or care environmentExperience of people and multiple service managementTo get from A to B, youll need a vehicle insured for business purposes. Well pay your mileage! Stronger togetherWe do our best work whenwereourselves.Thatswhy inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work! The practical bitsWere open to agreeing a work pattern with youYoull manage your own diaryThis is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.Youll have the opportunity to network across services and with commissioners to ensure the service standards are deliveredYoull need an enhanced DBS and we pay for that.Whats in it for you?34 days leave, rising to 39 (this includesbank holidays and a me day).Theoptionto buy 5 more each year2 paid volunteering days each yearHealth cash plan saving you (and your children) 1140+ each year covering dental, opticians, prescriptions and moreMatching pension contribution (up to 7% and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out moreClickAPPLY NOWto see our Senior Client Services Manager job description,find out about?usand forhelp to apply.Roles can close early, sodontwait. For reasonable adjustments email.JBRP1_UKTJ

Created: 2026-03-25