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Fulfillment And Transport Manager

POP MART - norwich, east anglia

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Job Description

Fulfilment and Transport Manager Industry: Designer toys and collectible piecesLocation: Canary Wharf, LondonJob type: Full time PermanentWorking Hours: 40 hours per weekAbout POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.For more information, please visit and our LinkedIn Career page.What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Work in a high growth environment with diverse retail and digital touchpointsGain exposure to global and regional projects across retail, digital, and back office ITCollaborate with both HQ teams and in market functions to deliver technology driven solutionsContribute to a fast evolving business with a strong emphasis on operational excellenceBenefits POP MART offers our employees:Selected POP MART toys as appreciation gifts every monthA structured bonus scheme in line with the company’s and the individual’s performanceComprehensive training and development programsRegular team social eventsPaid rest breaksThe Role and CandidateWe are looking for a detail-oriented, proactive Fulfilment and Transport Manager to take full ownership of our end-to-end order and shipment flow from China to the UK and EU. This hands-on, operational role is ideal for someone who thrives in logistics, enjoys solving real-time challenges, and can effectively coordinate across global teams and partners.You’ll act as the central point of contact for processing orders, managing freight bookings, liaising with our warehouse in China and external 3PLs, and ensuring seamless communication with internal teams such as Merchandising, Retail, and Ecommerce.Key Responsibilities Own and manage the full fulfilment process for stock movement from China to UK/EU warehousesWork directly with our warehouse in China to raise orders, confirm stock availability, and manage dispatch timelinesBook freight, prepare and manage shipping documentation (commercial invoices, packing lists), and ensure smooth transit coordinationTrack shipments and proactively resolve issues such as delays, missing documentation, or logistics bottlenecksLiaise with freight forwarders and 3PL partners to manage bookings, customs documentation, and delivery timelinesCommunicate regular delivery updates and timelines to internal teams, especially MerchandisingEnsure destination warehouses are prepared to receive stock, avoiding delays or errorsMaintain accurate tracking tools, shipping reports, and inventory status documentation What We're Looking For 5+ years of experience in international logistics, fulfilment, or transport coordinationProven experience working with Chinese warehouses and global freight providersStrong knowledge of freight booking platforms, customs requirements, and international shipping documentationHands-on, process-driven individual who takes full ownership of tasksHighly organised with exceptional attention to detailExcellent communication and collaboration skillsProficiency in Excel and experience with ERP/WMS and shipment tracking toolsFluent in English; Mandarin is a strong plus

Created: 2025-08-01

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