Customer Success Lead/AI Strategist | SaaS | AI | £90-120k | REMOTE

Senior Customer Success Manager / AI Strategist – Enterprise AI SolutionsThis UK-based AI startup has raised $15m Series A funding, won multiple Startup of the Year awards, and is disrupting how enterprises adopt automation. Their agentic solutions integrate with existing systems, removing the need for costly replatforming and delivering value fast.> They’re now hiring their first Customer Success Manager > a role reporting directly to the Co-Founder. This is a chance to shape process, set the standard for Customer Success, and build your career into leadership on a fast track.The roleAs Senior CSM / AI Strategist, you’ll lead relationships with enterprise financial services and insurance customers, overseeing mid-market deals typically in the £100k–£150k range. You’ll guide sophisticated AI integrations from kickoff to adoption, ensuring projects deliver measurable business outcomes.You don’t need to be hands-on technical, but you must be confident navigating complex deliveries, aligning with senior stakeholders, and tying success back to metrics that matter.What you’ll doOwn customer relationships at senior levels across enterprise accountsGuide complex AI deployments with clarity and confidenceDrive adoption and value, linking outcomes to business metricsAnticipate risks and manage delivery across multiple stakeholdersEstablish Customer Success playbooks and processes as the first hirePartner directly with the Co-Founder on strategy and growthWhat they’re looking forExperience managing complex deliveries with enterprise customersTrack record of building strong senior customer relationshipsAbility to speak precisely about business metrics and valueExcellent communicator, both written and verbalBackground in financial services or insurance is a strong plusHungry, autonomous, humble, and customer-empatheticPackage & environment£90k–£120k salary, depending on experienceRemote role — based in the UK, Barcelona, or anywhere within ~2 hours of UK time zoneWork directly with founders in a scaling, award-winning AI businessFirst CS hire with fast-track opportunity to leadershipInclusive culture with autonomy, collaboration, and customer empathy at the coreIf you’re excited by the chance to shape Customer Success at an award-winning AI startup — and want to build your career into leadership while working with some of the biggest names in insurance and financial services — this is the role.

Created: 2025-10-15