Senior User researcher

User Researcher – UK Wide (Excluding London)Up to £70,000 – PermanentWe’re looking for a User Researcher to join a high-impact team shaping some of the UK’s most critical public services. This is a chance to work on projects that directly improve lives, from healthcare and social care to government services.If you’re passionate about user-centred design, have SC clearance, and want to make a measurable difference, this role is for you.What you’ll be doingPlan and conduct user research using the right methods for the problem at handTranslate insights into actionable outputs: personas, journey maps, and user needs statementsCollaborate closely with service designers, delivery teams, and client stakeholdersLead or contribute to research across all phases of delivery: discovery, alpha, beta, and livePresent findings clearly and persuasively to stakeholdersSupport and coach junior researchers and team membersAdvocate for inclusive, accessible, and ethical design across all workExperience requiredProven experience in user research, ideally in public sector, government, or healthcare settingsStrong grasp of user-centred design principles and research methodologiesExperience working in Agile delivery teamsExcellent communication skills, able to influence across teams and levelsSC clearance (or ability to obtain) is essentialNice to haveExperience in full-service digital agenciesKnowledge of information architecture, interaction design, or visual designFamiliarity with UK Government Service Standard and GDS practicesActive engagement in design/research communities (mentoring, speaking, etc.)Why this is differentWork on nation-critical services impacting millions of peopleJoin a supportive, collaborative team where your voice and ideas matterAccess career development across research, design, and strategyFlexible working and generous benefitsContribute to shaping a growing practice that defines the future of digital public services

Created: 2025-08-18