Service Desk Team Leader

Job Description Ready to take the next step in your IT leadership career?Join a fast-growing, people-first MSP that invests heavily in technology, culture and career progression.This is your chance to lead a talented 3rd Line support team, drive service excellence and grow your own skills in a modern, high-energy environment. The Role As Service Desk Team Leader, you will: Lead daily operations across the Managed Service Desk Own escalations, SLAs, XLAs & major incidents Coach & develop 1st3rd Line engineers Improve processes, documentation & service quality Work closely with senior technical teams (Cloud, Network, Security) Deputise for the Head of Service Desk when needed Build strong relationships with customers & internal teams What You Need MSP experience Solid technical grounding (Networking, Server, Cloud, Security, Modern Workplace) Confident communicator & natural people leader Certifications like AZ-104, AZ-305, CCNA/CCNP, VCP, VMCE (bonus, not essential)Whats on Offer 45,00055,000 Northampton (Hybrid) 3 days office / up to 2 days home (after probation) MondayFriday | 10:3019:00 Modern office near the M4 + onsite parking Latest tech kit (iPhone, laptop, monitors, etc.) Social, fun, supportive culture Incentives holidays, vouchers, lunches, spot prizes Subsidised health & medical 2530 days holiday + bank holidays + optional unpaid leave Clear progression plan + training + mentorshipIf you're a motivated leader who loves developing teams and delivering great service this ones worth a look. Apply now or message me directly and we can set up a confidential call to discuss your next move!

Created: 2025-12-08