Quality Control Analyst

Join us at Barclays as a Quality Control Analyst. To support Payments with day-to-day processing, reviewing, reporting, trading and issue resolution.To be successful as a Quality Control Analyst, you should have experience with:Checking and providing quality oversight.KYC knowledge and practical experience.Client onboarding processes.Client refresh activities.Some other highly valued skills may include:Ability to prioritize case allocation effectively.Ample communication skills for delivering clear reporting and feedback.You may be assessed on the key critical skills relevant for success in role, such as riskand controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role is based in Northampton Purpose of the roleTo support Payments with day-to-day processing, reviewing, reporting, trading and issue resolution.AccountabilitiesSupport with day-to-day payments initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.Monitoring the banks payment operations to ensure that they are conducted in an efficient and effective manner and comply with the relevant regulatory requirements.Collaboration with teams across the bank to align and integrate payments processes.Identification of areas for improvement and providing recommendations for change in payments processes.Development and implementation of payments procedures and controls to mitigate risks and maintain operational efficiency.Development of reports and presentations on payments performance and communicate findings to internal senior stakeholders.Identification of industry trends and developments to implement best practice in payments Services.Participation in projects and initiatives to improve payments efficiency and effectiveness.Analyst ExpectationsTo perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.Requires in-depth technical knowledge and experience in their assigned area of expertiseThorough understanding of the underlying principles and concepts within the area of expertiseThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a teams operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Created: 2025-12-01