Operational Accounts Director - Logistics

The company A leading player in the distribution sector. The role You will play a pivotal role in managing and expanding relationships with key e-commerce clients. Acting as the bridge between the operational teams, the clients International based and UK-based personnel, and the leadership team. Responsible for day-to-day service performance, client communications, process optimisation, and supporting commercial expansion across the UK and international markets. A hands-on, solution-oriented individual who is comfortable in a fast-paced, high-growth environment. You will need to be a dynamic, enthusiastic and self-driven individual to join our client's team. You will be responsible for managing existing and new clients toensureour clientmeets and exceedsits targets. The applicant Language Requirement: Fluent in Mandarin Chinese and English (spoken and written) Cross-Functional Collaboration: Work closely with the Head of Operations, COO, CRO, FD and tech support to execute growth initiatives and resolve challenges swiftly. Experience with ecommerce logistics solutions. Customer obsessed with a deep understanding of operations. 3+ years experience working in Logistics in the Gig Economy. Proven experience managing large or complex customer accounts from a commercial and operational perspective. You may have worked at companies such as: Deliveroo , Uber Eats , Gopuff , Getir , Zapp Amazon Logistics (AMZL) , Bolt and Packfleet Strong communication, interpersonal and stakeholder management skills . Ability to thrive in a dynamic, fast-paced environment with a startup mindset . Analytical thinking with a hands-on approach to problem-solving. Experience working with Chinese businesses or within the Asia-Europe logistics corridor is a strong benefit. Quality account development skills Quality communication skills A demonstrable track record TPBN1_UKTJ

Created: 2025-08-18