Income Officer

Income OfficerIncome Officer12 Months Maternity Cover £35,437.23 per annum (Full Time37 Hours per week) Northallerton (Agile Working) Closing Date for Applications: Sunday 27 July 2025 The Role Are you able to offer an empathetic approach to income collection? Are you passionate about supporting customers with financial guidance to sustain their tenancies? If so, come join Broadacres to be part of delivering a great customer experience as we strive to be the best rural housing association in the country. What You'll Be Doing: Youll take a proactive and empathetic approach to rent collection, using a range of communication methods to engage with tenants and help them stay on track. Youll monitor payment plans closely, taking timely action to prevent arrears and support tenancy sustainability. Youll offer budgeting advice and financial guidance, helping customers maximise their income and access the support they need. Youll work closely with partners like the DWP, local councils, and voluntary services to ensure no one is left behind. When court action is necessary, youll handle it professionally and sensitively, ensuring all legal protocols are followed and decisions are made with care and fairness. Youll also support tenancy and community managementvisiting neighbourhoods, resolving issues, and encoura...

Created: 2025-07-18