Duty Manager

Job Description 13.25 p/h24 Hours p/wSunday 2pm-10pm, Wednesday 7am 3pm & Friday 2pm 10pmAre you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Bettws SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.Company Overview:We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of 1.3 billion.Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Bettws SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Managers leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.Key Responsibilities:Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shiftsAssisting the Store Manager to deliver all store operations, objectives and KPIsManaging, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management styleCarrying out performance management/absence management as appropriateResponsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shiftsCarrying out cash reconciliations, voids and refunds and other management tasks for till colleaguesBeing a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitorsWorking with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of BettwsAdhering to all company policies and procedures and processesDuty Manager Skills Required:Previous management or supervisor experience within a food retail or similar fast-paced operationCommitted to achieving and sustaining exceptional customer service standardsAble to plan, organise and prioritise effectivelyAbility to communicate and influence at all levelsAble to take appropriate action and make decisionsCommitted to promoting collaborative workingEnthusiastic and flexible with a positive attitudeCommitted to developing own skills and apply learning to improve own performanceWhat's in it for you?Holiday, Maternity and Paternity leave and pay in excess of statutory entitlementsCycle to work schemeDevelop your skills and capability in a highly supportive and multi-diverse cultureOutstanding Training & Development opportunitiesGain hands-on experience in a high volume, fast paced environmentEnhanced Maternity & Paternity pay packagesFlexible working hours opportunityExcellent additional benefits package including:Early access to your pay through EarlyPay24/7 access to your payslips via HR/Payroll portal12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)Wellbeing support access to emotional support, counselling, legal and financial adviceCompany Pension SchemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeNEST pension schemeExtra Holiday - Purchase SchemeLong Service AwardsIf you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Bettws Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.You may have experience of the following: Retail Supervisor, Store Supervisor, Shift Manager, Team Leader, Front-of-House Supervisor, Assistant Manager, Convenience Store Supervisor, Retail Team Leader, Customer Service Supervisor, Shift Leader, Department Supervisor, Retail Duty Supervisor, Store Keyholder, Retail Floor Manager, Senior Sales Assistant, or Operations Supervisor.REF-227 502JBRP1_UKTJ

Created: 2026-03-25