Client Services Manager

Job Description Client Services ManagerPermanentLocation: Hybrid - 2 days in the office 3 days remotely Newport PagnellSalary: 27,000 - 34,000Role PurposeWorking within the Employee Programmes team, the Client Services Manager is responsible for the successful delivery of client programmes to a high standard, while maximising revenue and profitability. The role focuses on client satisfaction and retention, as well as identifying opportunities to grow existing accounts.Key ObjectivesDeliver high-quality client programmes that meet agreed objectives, timelines, and budgetsEnsure strong client relationships, satisfaction, and long-term retentionIdentify and develop new revenue opportunities within existing client accountsMaximise programme profitability through effective project and financial managementKey ResponsibilitiesAct as the lead contact for assigned client programmesOversee end-to-end programme delivery, coordinating internal teams and suppliersAct as an escalation point for participant and client queriesOwn and deliver programme communication plansManage platform configuration, reporting, and website contentEnsure accuracy and security of programme and client dataProduce programme analytics and reportsCreate design briefs and manage creative deliveryWork with technical teams to manage development requirementsLead client meetings and follow-up actionsProject manage timelines, records, and communicationsCoordinate global resources supporting programmesSupport financial management including invoicingIdentify and support account growth opportunitiesEnsure work is scoped, approved, and accurately time recordedEssential:Significant client services experienceStrong project management capabilityBudget and cost management experienceExcellent communication and interpersonal skillsCommercial awarenessStrong organisational and time management skillsExperience working with technology platforms and dataDesirable:Experience in employee programmes or performance improvementData-driven or technology-enabled environment experienceJBRP1_UKTJ

Created: 2026-02-01