Customer Service Advisor

Where: CardiffFull time: PermanentSalary: 25,087 rising to 25,684 at 9 months in role, plus incentivesHourly Rate: 12.82Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.Whats in it for you?Agreatstarting salary of25,087 rising to 25,682 after 9 months of being here, plus incentives and bonuses.Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usMarket leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderlyFamily Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyHugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery yearSupport in carving your own career path. We are passionate about developing our people and well support you in achieving the career you wantSeason TicketTravel Loan Giving you the funds topay for your travelto and from work up front, making a difference where it countsVolunteering days, so you cangive backto your local communityOptional Private Healthcare and Dental, to protect you and your family

Created: 2025-07-21