Field Service Engineer

Company: Complete Technical Solutions (part of EVO Group) Contract Type: Permanent, Full-time Hours: 40 hours per week, 5 days out of 7 on a rota (including alternate weekends) Complete Technical Solutions, part of EVO Group, is a market leader in managed IT services for the retail and hospitality sectors. We deliver installation, maintenance, repairs, and configuration for IT products, supporting some of the UKs largest retailers. Our success is built on dedicated staff and a commitment to outstanding customer service. The Role As a Field Service Engineer , youll work on customer sites across the UK, providing swap-out services for retail IT devices. This role involves significant driving, so a clean driving licence is essential . Youll ensure all work meets customer contract commitments and maintain professionalism at all times. Key Responsibilities Perform on-site swap-outs and installations of IT equipment. Follow all customer and company procedures, including escalation processes. Manage van stock and ensure accurate documentation. Collect parts from courier depots as required. Support project work and installations when needed. Maintain company vehicle in a legal and roadworthy condition. Comply with Health & Safety requirements and keep certifications up to date. What Were Looking For Excellent communication and organisational skills. Strong customer service experience and ability to manage challenging situations. Good working knowledge of Windows and IT systems. Previous field service experience. Calm under pressure, team player, and professional approach. Clean driving licence (essential) . Desirable Technical engineering skills and IT product repair experience. TPBN1_UKTJ

Created: 2025-12-13