Loss Adjuster

LossAdjusterWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.MarleyRiskConsultantsLtdareproudtobethedifferenceinlatentdefectinsurance,providingcomprehensiveservicestoensuretheverybestresultsforallstakeholders.Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandaregoingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbase.WeareseekinganexperiencedLossAdjustertoinvestigateaportfolioofLatentDefectClaimsonbothadelegatedandretainedauthoritybasis.ThepositionwouldalsosuitanexperiencedBuildingSurveyorskilledinresidentialbuildingsclaims/defectdiagnosis/buildingpathology.Youwillbehome-basedandareexpectedtotraveltositesthroughouttheUK.JobLocation:HybridworkingcoveringNewcastleandtheNorthEastJobType:Full-time(Mon-Fri).KeyActivities:UndertakelossadjustingservicesonanallocatedportfolioofLatentDefectInsuranceClaims,ensuringthatalltasksarecompletedefficientlyandeffectively.Attendsitevisits/on-sitemeetingstoinvestigatecausationandcover.Reviewreportsandgatherinformationasrequiredtofullyinvestigateeachclaim.Liaisewithotherindustryprofessionals,suchasSurveyors,Engineers,SolicitorsandInsurerstodiscussclaims,agreeinvestigationstrategies,advisingonliabilityandcostsandmakingappropriaterecommendationswithregardstopolicyliabilityandclaimshandingstrategy.Manageyourdiarytoensureoptimumuseoftimeandresources,meetingallagreeddeadlines.UpdateClaimsManagementPortalSystemtoensurealllossadjustingrecordsareaccurateandcomplete,andalldatasecurelystoredfollowingappropriateguidelines.PeriodicallyattendteammeetingsatShrewsburyheadoffice.PerformothertasksasreasonablyrequiredbySeniorManagement.Participateinanyinternalorexternaltrainingasrequired,includinghighlevelCII/CILAqualifications.Thecompanywillcoverthecostofalltrainingfeesbutreservestherighttoclaimbacksomeorallthecostsshouldyouleavethecompanywithinacertaintimeframe(asstipulatedinyourcontractofemployment).Manageinboundandoutboundcalls,emailsandletterswithinsurers,policyholders,fellowprofessionalsandindustryspecialists.Liaisewithpolicyholdersandexpertstoensureaccurateandtimelysettlementofclaims.Identifyandassistinpursuingrecoveriesandliaisewithlegaladvisors.Ensurecustomersaretreatedfairlyinlinewithpolicytermsandconditions,abidingbyallrelevantlegalrequirements,industryguidelinesandcompanystandards.Onoccasion,opportunitiesmayarisetojoinotherLossAdjustersand/orClaimsHandleronsitevisitsacrosstheUK.Activelyparticipateinteamdiscussionstohighlightissuesandpromotegrouplearning.PerformothertasksasreasonablyrequiredbySeniorManagement.SkillsandExperiencerequired:Experienceinmanagingconstructionclaims,includingsimpleandcomplexclaims.Ideallyyouwillhaveexperienceoflatentdefectsinsurancefornewbuilds,conversionsandselfbuilds.Wewillalsoconsidercandidateswithabackgroundinresidentialbuildingsurveying,buildingpathology,defectdiagnosis,subsidenceclaims,generalinsurancebuildingsworkorotherrelatedfields.ExperienceofITsystemsincludingMSWord,Excel,OutlookandTeams.ExperienceofClaimsManagementPortalSystems,specifictrainingoncompanysystemswillbegivenasrequired.Strongverbalandwrittencommunicationskills.Strongunderstandingofbuildingregulations,constructionlaw,insurancelawandtheirpracticalapplicationsintheindustry.Abletoquicklybuildpositiveandeffectiverelationshipswithinternalandexternalstakeholders.Wellorganisedwithexcellenttimemanagementskills.Excellentattentiontodetailandhighlevelsofaccuracy.Confidentworkingindependentlyunderinstruction.ACII/ACILA/MRICS/MCIOB/MCABEqualified.Charteredqualificationsdesirable;however,candidatesholdinglowerlevelgradeswiththeabovebodieswillalsobeconsidered.Bachelorsdegree(preferred)Qualificationsand/orexperienceineitherBuildingsurveyingorBuildingControlroleswouldbeadvantageous.ValidUKdrivinglicenceandwillingnesstotravelasrequired.Thismayinvolveoccasionalovernightstays,dependingonsitelocation.Benefits:Enhancedcompanypension.Individualperformancebonus.Carallowance.Reimbursementofwork-relatedexpenses.Companymobilephone.Cycletoworkscheme.Techscheme.Lifeinsurance(followingsuccessfulcompletionofprobationaryperiod).Privatemedicalinsurance(followingsuccessfulcompletionofprobationaryperiod).Flexibleworking.EVchargingpoints(whereavailable).Employeeassistanceprogramme.Freegymmembership.TPBN1_UKTJ

Created: 2025-10-07