Supervisor - Footwear

Job DescriptionFLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.Finding the fearless.To stay ambitious, we are looking for a driven Supervisor to join the team in Newcastle.Job DescriptionThe responsibility.Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashionConfident demonstrating/ applying products to customers while making recommendations to achieve sales and targetsDrive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIsPassionate about the industry and trendsSelf-driven to develop and maintain your own product knowledge using brand and store product information, education materials and attending training as requiredPro-actively engage with clients to develop customer loyaltyContact clients with information on new ranges, products and instore eventsOwn the planning and delivery of in-store events in conjunction with the store and brandsMaintain high standards of visual presentation in stores by making sure displays are kept clean and tidyMaintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all timesSupport with stock counts and other operational dutiesBe a Brand Expert through positive promotion of product and company image at all timesLead by example to support and coach the brand ambassadorsSupport the store management teamDevelop strong relationships with brand representativesPerform as a team player, participating in all activities to contribute to the store objectivesEnsure compliance with all policies and proceduresChampion our company culture and valuesQualificationsAn opportunity like this is for the fearless.The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will: Think without limits and take the team with youYou will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if its the best option for the business. Own it and back itYou will take pride in what you do with confidence, but not overconfidence. Its important you take ownership of your decisions, stand by your convictions and reason with contradiction. Not hesitate and act with purposeYou will ask for forgiveness not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers. Be commercial and customer-focused.You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.Candidate Profile.Experience leading a team in a fast paced environmentDemonstrates a high level of personal energyConfident, assertive and personablePositive and enthusiastic with a can do attitudeGreat communication skillsSelf-driven to upskill and learnResilient and resourcefulA natural coach and leaderAdditional InformationThe Rewards:Basic rate salary 30,222 per annum28 days holiday a year inclusive of bank holidays 20% Staff Discount across all Frasers group Stores 50% in store uniform discountWeekly/Monthly & Quarterly Commercial BonusesCommission led bonuses across a wide range of productsLong Service awardsDiscounted Gym membership

Created: 2025-06-19