We're Hiring: 2nd Line IT Engineer | Newcastle Are you an experienced IT Support professional ready to step up? We're looking for a 2nd Line IT Engineer to join a fast-paced, growing tech-driven business based in Newcastle (on-site).This role offers the chance to support escalated issues while getting stuck into project delivery, infrastructure upgrades, and automation work.What you'll be doing:Acting as an escalation point for 1st line supportManaging AD, Exchange, M365, VPNs & GPOsScripting in PowerShell and supporting infrastructure refreshesAV & telephony support (8x8 / Skype)Mentoring junior techs and documenting best practicesWhat you’ll need:3+ years in IT support (ideally 2nd line)Strong knowledge of Microsoft tech stackSolid troubleshooting ability with minimal supervisionWhat’s on offer:£30,000 salaryClear progression pathwayHands-on project exposureSupportive, collaborative team