Customer Service Specialist

Job Description Newcastle Events are a customer-focused organisation operating in the B2C Events and sales sector. We pride ourselves on delivering high-quality service and building lasting relationships with our customers.The Role We are looking for a friendly and proactive Customer Service Representative to join our team. You will be the first point of contact for our customers, providing support, resolving queries, and ensuring a positive experience.Key ResponsibilitiesRespond to customer enquiries via phone, email, and chatResolve issues efficiently and professionallyProcess orders, returns, and customer requests accuratelyMaintain up-to-date customer records on internal systemsProvide product and service information clearlyWork collaboratively with colleagues to improve customer experienceAbout YouExcellent communication and listening skillsA helpful, patient, and professional approachGood organisational and time management skillsConfident using computers and basic software systemsPrevious customer service experience is helpful but not essential (training provided)What We OfferCompetitive payFull training and ongoing developmentSupportive and inclusive working environmentOpportunities for career progressionFlexible working options (where applicable)Diversity & Inclusion Statement Newcastle Events are an equal opportunities employer. We welcome applications from all suitably qualified candidates.How to Apply Apply via LinkedIn Now

Created: 2026-03-20