Customer Service Agent

Job Description Customer Service AdvisorNewcastle upon Tyne- 5 days OnsiteContract role (6 months)Day rate- competitive TBD The RoleJoin our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.Key ResponsibilitiesCustomer Support: Acting as the first point of contact for personal loan enquiries via inbound calls.Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment.Compliance: Managing sensitive data strictly in line with GDPR requirements.Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels.RequirementsMandatory: Previous experience in a Call/Contact Centre and Customer Service.Desirable: Background in Financial Services, Personal Loans, or CRM systems.Skills: Strong collaboration, professional communication, and ability to follow strict procedures.If you interested then please apply and also please share your updated resume and I will give you call back to discuss the role further.Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Created: 2026-03-06