Customer Service Representative

Job Description Role: Customer Service AgentLocation: Newcastle Upon Tyne Type: 06 Months Contract Inside IR35 Rate: 15 GBP Per Hour (Depend on Experience) OT: 1.5 Times of RateDT: 2 Times of RateNo of positions: 2 Working Hours: 37.5hrs a week Required: Call Centre/Contact Centre ExperienceCustomer Service ExperienceDesirable:Financial Customer Service ExperiencePersonal Loans Service Experience Customer Records Management Acting as first point of contact for Personal Loans account holders via inbound callsTake responsibility for managing customer information in line with GDPR experienceBeing a Team Player that enjoys collaborating with team mates to deliver outstanding customer serviceStriving to ensure a first-outcome resolution for our customersAble to work in a fast-paced environment while ensuring that processes & procedures are followedCan ensure that customer records are kept accurate and up to dateAble to achieve Key Performance Indicators such as Average Handling Time

Created: 2025-12-18