Trilingual English/Lithuanian/Russian First Response Advisor

Job Description Trilingual(English/Lithuanian/Russian)FirstResponseAdvisorLocation:NewcastleCityCentreSalary:22,250perannumContract:Full-time,PermanentAbouttheRoleWeareseekingatrilingualFirstResponseAdvisor(English/Lithuanian/Russian)tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.KeyResponsibilitiesClientCommunication:Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish,LithuanianandRussian,dependingonclientneeds.AttendanceTaking:RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.ClientSupport:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.CaseAdministration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.TeamCoordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.Compliance:Ensureallcommunicationanddatahandlingmeetthefirmscomplianceandconfidentialitystandards.AboutYouFluentlanguageskillsinEnglish,LithuanianandRussianareessential,astheroleinvolvessupportingclientswhocommunicateintheselanguages.Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.Strongattentiontodetailandaccuraterecord-keeping.Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.Previousexperienceinanadministrative,call-handlingorcustomerserviceroleideallywithinalegalorprofessionalservicesenvironmentisdesirablebutnotessential.NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.JBRP1_UKTJ

Created: 2025-12-16