SSCL Change, Car Hire & Venue Contract Lead

Job Description Pay 57,946 to 68,205Job descriptionAs the DWP SSCL Change, Car Hire & Venue Contract Lead, you will be responsible for:Developing pro-active and effective relationships with Suppliers and Stakeholders to ensure effective delivery of outsourced services.Establishing a common understanding of the contractual and framework obligations, including service level agreements (SLAs) and key performance indicators (KPIs), their measurement and the reporting regime between the suppliers and DWP, based on contract/framework terms.Monitor supplier performance, ensuring that management information accurately reflects agreed contractual and framework obligations, clarifying DWPs and Suppliers obligations.Manage and impact changes from within DWP and other key stakeholders (such as framework authorities and other Government Departments) to support the successful delivery of change.Ensure change requirements are clearly explained and understood by all parties impacted by the contract, keeping key stakeholders informed on progress including meetings and outcomes.Ensure changes and associated costs are approved and fully authorised and provide challenge where necessary taking remedial action as required.Provide support and issue resolution by managing escalations on behalf of the business (or supplier) ensuring appropriate stakeholder engagement at all stages.To consider future business needs and develop plans with both stakeholders, partners and suppliers to ensure the continued delivery of effective services and VFM.To work with suppliers and specialists within the DWP in the development of specifications for future contract/framework requirements to meet DWP needs.To Identify and evaluate opportunities for service improvement and innovation which could benefit DWP.Person specificationEssential CriteriaA strong candidate for this role should be able to demonstrate the following Essential Criteria:Lead Criteria Demonstrates the ability to communicate clearly, confidently, and professionally with a wide range of stakeholders and suppliers. Skilled in adapting communication style to suit different audiences, including senior leaders, external partners, and operational teams, securing their engagement to aims and objectives and deliver better outcomes for the Department.Proven experience in leading, motivating, and developing a team to achieve performance targets. Demonstrating an ability to delegate effectively while maintaining accountability. Skilled in managing conflict and promoting a positive team culture.A strong track record of securing engagement that leads to measurable improvements in service delivery, efficiency, or customer satisfaction. Committed to achieving better outcomes through collaboration, transparency, and proactive problem-solving with a wide range business and corporate stakeholders in DWP, across Government and the private sector.A strong track record of delivering at pace and prioritising workload. The ability to deliver through others, using strong negotiation and influencing skills to maintain professional standards in the face of pressure while achieving positive outcomes.Experience of effectively planning for and implementing change. Improving the performance of processes and systems in terms of accuracy, security, efficiency and value for money.Click Apply more more details and the benefits of working for DWP.

Created: 2025-12-15