Office Manager

Our client is currently looking for an experienced Administration Manager to join the team on a full-time, permanent basis. This is an exciting opportunity to join a growing business, supporting operations across multiple departments and leading a team of administrators. The successful candidate will play a key role in ensuring efficiency, accuracy, and high-quality service delivery particularly across invoicing, scheduling, customer reporting, and process improvements. Key Responsibilities Operations & Scheduling Coordinate routine and emergency engineering visits Manage engineer schedules and ensure job documentation is complete Oversee availability of vehicles, equipment, and access to customer sites Commercial Administration Ensure timely issuing of service reports, quotations, and invoices Process orders and invoices in the ERP system Review timesheets, expenses, and ensure correct job costing Process & Data Standards Maintain key accreditations (e.g. SafeContractor, Construction Line) Create and monitor admin SOPs and data entry standards Conduct data quality checks across systems Customer Support & Reporting Produce and issue customer KPIs and service reports Attend key customer meetings and follow up on actions Handle warranty claims, customs processes, and general enquiries Team Management & Training Lead and support admin team members, including annual appraisals Maintain training records and certifications for site access Support staff development in line with business needs Other Duties Support mailbox management and tender submissions Oversee parts ordering and engineer travel bookings Provide cross-departmental admin support as needed What Were Looking For Essential Skills & Experience Strong administrative background in a fast-paced environment Proficient in Microsoft Office (Excel, Word, Outlook) Excellent communication, organisational and time management skills Desirable Experience managing customer accounts Experience scheduling engineers or technical teams Personal Attributes Self-motivated, proactive, and solution-oriented Able to manage multiple priorities effectively Team player with high attention to detail Additional Information Office-based role in Newcastle Occasional travel within the UK to attend customer meetings Full-time, permanent contract Immediate start available TPBN1_UKTJ

Created: 2025-10-14