ELPL Claims Handler

Job Description Role: Claims HandlerDepartment: Employers & Public Liability Injury ClaimsLocation: NewcastleSalary: 25,000Hours: Monday to Friday, 9am5pm (35 hours/week, 1-hour unpaid lunch)OverviewWe are looking for an experienced claims handler to join our employers and public liability department based in Newcastle-upon Tyne handling portal exited or non-portal fast track value personal injury claims. The ideal candidate must have experience in running an EL/PL caseload and the ability and willingness to litigate Part 7 claims, with a good working knowledge of the Civil Procedure Rules.Roles & responsibilitiesThe successful candidates duties will include (but are not limited to):Instruct and liaise with medical and other expertsAssess the merits of cases in light of denials of liability and gather evidence, both documentary and witness, to rebut any denials and pursue meritorious cases to settlement by negotiation or through litigationLiaise and negotiate with insurers, solicitors, courts, Counsel and other agenciesValue claims for Pain Suffering and Loss of AmenityIdentify and gather evidence in support of and valuing other heads of damage,including loss of earnings, care and assistance and Smith v Manchester damagesDraft Schedules of Special DamagesIssue proceedings and proceed through litigation to settlement or TrialPrepare cases for Trial including Briefing CounselDeal promptly with telephone enquiries from clients, introducers and othersAssist other team members as necessaryCandidate requirements & attributesMinimum of 2 years experience in EL PL case handling including litigationexperienceA good knowledge of relevant statutory and common law and good drafting skillsA strong understanding of quantum issuesGood client care skills & attention to detailStrong organizational skills and ability to prioritiseTeam player with a positive, enthusiastic, conscientious and pro-active approachAbility to cope with conflicting demands and meet deadlinesCommunicate effectively at all levels, both verbally and writtenNRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Created: 2025-11-16