CRM Marketing Executive

Job Description Are you a data-driven storyteller who knows how to turn insight into impact? Are you looking for a role where you can genuinely shape customer experience, influence strategy, and see the results of your work in real time?Were on the lookout for a CRM Marketing Executive to join a fast-growing sports travel and tour operator based in Newcastle upon Tyne.This is a brilliant opportunity for someone who thrives on building personalised customer journeys and wants to play a key role in scaling a dynamic business.Youll be working with globally recognised brands, including IRONMAN, UTMB, and T100, helping to deliver meaningful, engaging experiences to passionate communities around the world.What youll be doing:Supported by the Head of Marketing and Communications, youll own the CRM function end-to-end. From shaping strategy to building sophisticated automated journeys, youll use data to drive engagement, loyalty, and revenue.Lead the development and execution of the CRM strategy alongside senior leadershipBuild and optimise automated, behaviour-driven customer journeysCreate engaging, high-performing content across the full customer lifecycleAnalyse performance and turn insights into clear, actionable improvementsDrive smarter segmentation and database growth to reach high-value audiencesEnsure all CRM activity is technically sound and fully GDPR compliantCollaborate across teams to deliver impactful, multi-channel campaignsWhat were looking for:Marketing, Communications or related degree or equivalent experienceExperience in CRM or email marketing (agency or in-house) essentialStrong understanding of marketing automation, segmentation and customer journeysA data-led mindset with the ability to turn insight into actionHands-on experience delivering and optimising campaignsA genuine interest in improving digital customer experiencesCommercially aware, with a focus on measurable results and performanceGood understanding of GDPR and data best practiceWhy join us?This is more than just another CRM role, youll have the chance to own your space, influence key decisions, and grow with a business thats scaling quickly in an exciting industry.If youre driven, curious, and ready to make your mark, wed love to hear from you.In return, youll get:Salary depending on experienceDiscretionary annual bonus scheme25 days holiday plus bank holidaysEmployer pension contributionsRoom to grow with real development opportunities to help you progress your careerThe opportunity to work from home one day per weekA 45-minute lunch break, with the flexibility to use it for exerciseAn early finish on the last Friday of every monthEnhanced maternity payEnhanced sick pay and compassionate leaveOpportunities to see the world and create in it by supporting the wider marketing team with content creationFree car parkingApplication deadlineApplications close at 12:00 PM on 19 May.Shortlisted candidates will be contacted for an initial telephone screening by 22 May.Want to find out more?For further details, including the full job description and person specification, please email [email protected] quoting CRM Marketing Executive.Please note, we are not working with recruitment agencies on this role.

Created: 2026-04-30