Telecare Supervisor

TELECARE SUPERVISORHours: 29.75 hour per weekShift pattern: 4 on 4 off 8am - 5pmSalary: 20,636.98pa rising to 22,076.00 pa after successful completion of probationLocation : Remote but will need to come to New Milton inline with business needs.Start Date: ASAPPerks193 hours annual leave, rising to 205 hours with length of service.We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programmeFamily and friends discounts on our services & productsPension Scheme, up to 4% Company matchedSmart Tech BenefitABOUT YOUWhat You Bring to the Table (Essential Must-Haves):People Skills: Youve got solid experience working face-to-face or over the phone with the public.Service-Minded: Youre full of ideas and always looking for ways to improve how things are done.Tech-Savvy: Confident with Word, Excel, Outlook, and CRM systems.Quick Thinker: You make smart decisions, solve problems, and stay calm under pressure.Supportive Teammate: You lift others up and create a positive, professional environment.Trained & Ready: Youve got a good standard of education, and youre aware of data protection, safeguarding, and equality & diversity.What Makes You Stand Out (Desirable Extras):Appello Experience: Youve been there, done that, and know the ropes.Leadership Potential: Youve coached, mentored, and helped others grow.Data-Driven: You can turn numbers into insights and action.HR Aware: You understand key policies and how to manage performance.Creative Thinker: You dont just think outside the boxyou redesign it.THE ROLETelecare Supervisor The Calm in the ChaosAre you a natural leader who thrives in fast-paced environments? As a Shift Supervisor, youll be the go-to person for keeping operations running smoothly, supporting your team, and ensuring every call is handled with care and professionalism.Youll:Lead from the front, managing shift performance and ensuring KPIs are met.Support your team, offering guidance during challenging calls and being the escalation point when it matters most.Keep things flowing, from managing resources and handovers to handling crisis situations with confidence.Champion customer care, ensuring every interaction is empathetic, efficient, and professional.Promote positivity, whether you''re coaching staff, managing difficult callers, or keeping morale high.This role is all about balancebetween people and performance, empathy and efficiency, leadership and teamwork.READY TO APPLYIf you are interested in this role please upload your CV and tell us a bit more about yourselfOTHER INFORMATIONThis is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. Youll gain exceptional career opportunities and will be part of a company that is continuing to expand.We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.

Created: 2025-07-04