Senior Customer Experience Advisor
Location: Regional UK (Multiple Sites) | Full-time
Salary: £25,000-28,000 + enhanced duties + overtime +pathway to leadership
Lead by example. Shape performance. Be the backbone of your team.
As aSenior Customer Experience Advisor , youll be at the forefront of our Client teams successguiding, supporting and resolving the most challenging customer service issues while helping less experienced colleagues succeed.
What You'll Do
Respond to customer enquiries via phone, email and digital channels, including service orders, billing queries, product updates and delivery scheduling
Manage the most complex or escalated queries and resolve them with full ownership
Be a key support to Team Leaders by reviewing service metrics and agent outputs
Provide coaching, shadowing and buddy support to new joiners or developing agents
Contribute to training initiatives or micro-learning content through experience sharing