Customer Service Co-Ordinator

Your new companyPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of 50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business.Your new roleReporting to the Customer Operations Manager, you'll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused.Your responsibilities will include:Acknowledging all customer queries within 24 hours.Logging and tracking concerns in SAP, ensuring timely resolution.Investigating issues thoroughly, collaborating across departments.Communicating clearly and empathetically with customers via phone, email, and other channels.Promoting consistent customer service practices across the business.Spotting trends and recurring issues, helping teams address root causes.Supporting initiatives to measure and improve customer satisfaction.What you'll need to succeedWe're looking for someone who's:Comfortable in a fast-paced environment and detail-oriented.Skilled in Word, Excel, and PowerPoint.A confident communicator - both written and verbal - with internal and external stakeholders.A creative problem-solver who enjoys working with others.Familiar with SAP (preferred, but training provided).What you'll get in returnSalary: Up to 28,000 (depending on experience)Hours: 08:00-17:00, 30-min lunchLocation: Full-time office-basedBenefits:-5% employee pension / 7.5% employer contribution-Life assurance (2-4x salary)-25 days annual leave + bank holidays (plus 1 extra day every 5 years)-Option to buy 5 additional days annually-Share incentive scheme-Cycle to work scheme-Retail discounts & cashback offers-Sports 'social club with monthly prize draws and event contributionsWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.ukTPBN1_UKTJ

Created: 2025-10-11