Strategic Account Manager

Job Description About Organic Herb TradingFor over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing working with herbs, spices, and botanicals from all over the world. Were a small but passionate team based in the Somerset countryside, supplying some of the UKs best-known ethical and wellness brands. What makes us different? We care deeply about what we do - from the quality of our ingredients to the relationships we build with our growers and customers. We mix decades of expertise with a curious, forward thinking mindset, always looking for better, fairer and more sustainable ways to do business. Role PurposeThis is a pivotal commercial role at Organic Herb trading. As Strategic Account Manager, you will own and grow a portfolio of strategic accounts, lead the day-to-day management of our most significant customer relationships, and act as deputy to the Head of Sales & Business Development when required. You will be commercially sharp, relationship-focused, and hungry to bring in new business, while delivering the consistency and discipline our key accounts expect.Key Responsibilities: Account Management Own and develop a portfolio of strategic and mid-tier accounts, acting as the primary relationship contactLead day-to-day management of Organic Herb Trading's largest and most complex customer relationships, including volume planning, forecasting, and issue resolutionWork closely with the Head of Sales & BD on our most strategic accounts taking the lead on operational delivery and customer communication while supporting on strategyDeliver structured account reviews and joint business planning with key customersMaintain accurate pipeline and account records within our CRM and commercial systems New Business DevelopmentProactively identify and pursue new business opportunities within target sectors (food & beverage, wellness, foodservice, retail)Build and maintain a healthy pipeline of qualified prospects, converting opportunities with a disciplined and relationship-led approachRepresent Organic Herb Trading at trade events, industry forums, and customer visitsWork with the Head of Sales & BD to define and execute a new business strategy aligned to Organic Herb Tradings growth ambitions Deputy ResponsibilitiesAct as deputy to the Head of Sales & Business Development during periods of absence or when requiredProvide leadership and coordination to the broader sales team when neededSupport the Head of Sales & BD in maintaining commercial momentum and customer confidence across the portfolio Commercial & Cross-FunctionalWork collaboratively with procurement, operations, and quality teams to ensure customer commitments are metContribute to Organic Herb Tradings sustainability and quality roadmap work in partnership with key customersProvide input into forecasting, pricing decisions, and stock allocation in line with agreed commercial frameworksFeed market intelligence back into the business to inform product development and commercial strategy This Job Description is not an exhaustive list of duties; but is intended as a general indication of the range of work undertaken and will vary in accordance with the changing demands of the business. Attributes:Honest & reliable, proactive and solutions-focused, commercially aware, organised and structured with attention to detail, good communicator, collaborative, customer-focused and resilient, calm under pressure, leads by example, takes ownership Skills & Experience - Essential:Proven experience in B2B key account management, ideally within food, ingredients, health & wellness, or FMCGDemonstrable track record of both retaining and growing accounts, and winning new businessStrong commercial acumen, comfortable with margins, pricing, forecasting, and business casesExcellent communication and relationship-building skills at all levelsHighly organised, with the ability to manage multiple accounts and priorities simultaneouslyConfident using CRM and commercial reporting toolsSelf-motivated with a drive to exceed targets Skills & Experience - Desirable:Experience in the organic, speciality food, or botanical supply sectorFamiliarity with sustainability or ethical sourcing frameworksExperience supporting or deputising for a commercial manager or directorExisting network within relevant buyer or procurement communitiesWhat We OfferSalary: 33,500 - 40,000, depending on expeirenceThe role is permanent, working Monday Friday, 36.5 hours per week; (9am-5pm Monday to Thursday, 9am-4pm Friday), at our HQ in Milverton25 days holiday + bank holidaysMedicash health schemeStaff buying co-operative &cycle to work schemeContributory pension (4% employer contribution)Career development & learning supportA values-led, independent workplace committed to doing business the right wayHow to Apply Please send your CV and a brief covering letter outlining why you believe you are a great fit for this role to [email protected] Application deadline: Friday 8th May 2026 early applications are encouraged as they will be reviewed on receipt. We look forward to hearing from you. Equal OpportunitiesWe are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation or age. We are committed to creating an inclusive environment for all employees.

Created: 2026-04-26