Lead User researcher

Job Title: Senior User ResearcherLocation: Cardiff, WalesEmployment Type: Contract – 6 months (possible extension)Working Model: Mostly Remote (occasional onsite across Wales)Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements.Key Responsibilities:Lead and conduct user research across the healthcare digital services.Mentor researchers; train teams in user-centred and agile practices.Deliver organisation-wide research training programmes.Advocate for inclusive, accessible, evidence-based design.Analyse data, produce insights, and influence service policy.Collaborate with cross-functional teams and manage stakeholders.Ensure research quality, cost-effectiveness, and alignment with user needs.Requirements:Proven experience in senior user research roles (health/public sector preferred).Strong in qualitative/quantitative methods and inclusive design.Master’s degree or equivalent experience.Desirable: FEDIP Senior Practitioner, CXA certification.

Created: 2025-07-26