Client Experience Manager

Are you a client-focused professional who thrives on solving problems, building strong relationships, and driving measurable success for businesses through powerful technology? Do you enjoy guiding enterprise and mid-market clients through onboarding, adoption, and long-term value creation? If so, we’d love to hear from you.At Virtual Incentives, we’re transforming the way the world delivers rewards. From Fortune 100 companies to leading technology platforms, we partner with some of the biggest brands globally. We combine the energy of a start-up with the stability of a successful software company, delivering tailored solutions that meet the unique needs of our clients across the UK and EU.Founded on the belief that people matter, VI is a fast-paced, high-growth company with competitive benefits, a human-first culture, and a strong commitment to client success.About the RoleAs a Client Experience Manager, you will serve as the primary point of contact for a portfolio of mid-market clients. Your mission is to ensure they get maximum value from our solutions—starting with onboarding, through day-to-day optimization, and into long-term program growth. You’ll act as a trusted advisor, working closely with clients and cross-functional teams to ensure their success.Key ResponsibilitiesServe as the main contact for assigned clients, providing proactive account guidance and responsive support.Lead onboarding and implementation projects, ensuring smooth, timely launches.Educate clients on product features, platform capabilities, and new enhancements.Partner with Product, Engineering, Service Delivery, and Finance to resolve issues and improve client experience.Monitor account performance and identify opportunities for growth and optimization.Advocate for client needs internally, sharing feedback with relevant teams.Contribute to process improvements that enhance service delivery and client satisfaction.What You Bring3–5 years’ experience in client success, account management, or project management, ideally within SaaS, fintech, payments, or rewards.Proven ability to build strong client relationships and deliver exceptional service in a fast-paced environment.Excellent project management and organizational skills; able to manage multiple accounts and priorities.Strong communication skills and a client-first mindset.Technical aptitude and comfort learning new platforms, APIs, or digital tools.Experience with tools such as Salesforce, Wrike, Zendesk or HubSpot (a plus).Bachelor’s degree or equivalent professional experience.How to ApplyIf you’re a motivated, client-focused professional who enjoys helping businesses succeed, we’d like to hear from you. Please send your CV along with a brief note highlighting your relevant experience and why you’d be a great fit for this role.Additional DetailsLocation: Remote (UK-based), with occasional travel to company offices or client meetings.Eligibility: Must be legally authorized to work in the UK. Sponsorship and relocation are not available for this position.Equal Opportunity: Virtual Incentives is committed to creating a diverse, inclusive workplace where all employees feel valued and respected. We welcome applicants from all backgrounds.

Created: 2025-09-10