Operations Director

OPERATIONS DIRECTOR - HVAC Service & Hard FM Reports to: Managing DirectorJob PurposeA key strategic role responsible for overseeing operations-including project delivery, maintenance, supply chain, and workforce management-while driving business performance and supporting growth. This role requires a commercially focused leader with a track record in improving margins, optimising resources, and delivering service excellence.Key ResponsibilitiesStrategic & Commercial LeadershipDevelop and implement operational strategy aligned with business growth.Improve efficiency, manage costs, and maximise profitability.Analyse financial performance and support data-driven decisions.Identify growth opportunities and lead contract negotiations.Support operational elements of M&A activity.Operational ManagementOversee service, installation, and maintenance delivery to ensure quality, timeliness, and budget control.Refine processes to boost productivity and client satisfaction.Implement and monitor KPIs across operational teams.Ensure regulatory and health 'safety compliance.Team LeadershipLead and develop a high-performing operations team.Foster a culture of accountability, ownership, and continuous improvement.Promote staff development and succession planning.Essential RequirementsSenior leadership experience in operations within FM, HVAC, or related sectors.Strong commercial acumen and P&L management experience.Hands-on, strategic leadership style.Experience with multi-site operations and subcontractor networks.Strong communication and stakeholder management skills.Solid understanding of H&S and regulatory compliance.DesirableExperience with mergers/acquisitions and group-level governance.Background in M&E, air conditioning, or building services.Technical or engineering qualifications.Experience in high-growth SME environments.

Created: 2025-08-01