Transportation ManagerQuality & Performance

Job Description About JD.comJD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is Chinas largest retailer by revenue. Our International BusinessWe are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.Learn more about us: https://corporate.jd.com/ Job Responsibilities1.Transportation Lead-Time ManagementMonitor and evaluate lead-times across key nodes of the transportation network, including feeder transportation, transit processing, and shuttle/transfer operations. Develop and optimize lead-time management mechanisms for scenarios such as cross-border and self-pickup services. Produce regular performance reports and drive the implementation of improvement measures.2.Transportation Loss and Damage ManagementOversee loss and damage monitoring, data collection, and analysis across self-operated, cross-border, and self-pickup channels. Establish and enhance loss management processes, promote cross-functional collaboration to resolve quality issues, and organize training to strengthen quality awareness and standard operating practices within the operations team.3.Process Optimization and StandardizationReview and optimize processes related to transportation lead-time and loss/damage control. Identify key bottlenecks and recommend improvement solutions. Promote the adoption of standardized processes across regions or nationwide to enhance transportation quality and operational efficiency.4.Data Analysis and Improvement Project ExecutionConduct data-driven analysis to identify trends and root causes of quality issues. Develop lean improvement plans and oversee their execution and progress tracking. Build and maintain a quality performance indicator system to continuously improve the lead-time performance and overall quality of the transportation network.Job Requirements1.Bachelors degree or above.2.More than 5 years of experience in logistics, supply chain, or transportation management, with a solid understanding of transportation network operations.3.At least 3 years of experience in transportation quality management, lean improvement, transportation lead-time control, or loss/damage management.4.Experience in cross-border logistics quality management or multi-node transportation network management.5.Strong data analysis skills and proficiency in applying lean management tools to quality improvement initiatives.6.Strong project coordination capabilities, with the ability to independently lead quality improvement projects and collaborate with cross-functional teams.7.Strong problem-solving abilities, with the ability to systematically identify root causes and drive effective corrective actions.

Created: 2025-12-18