Cyber Security Manager - Technical Delivery

Job Description Role – Cybersecurity Delivery Manager Location: Milton Keynes / London / United Kingdom Job Responsibilities Functional Domain Responsibilities: Manage and oversee at least three or more Cybersecurity delivery engagements, including: Audit principles and associated controls Enterprise Security architecture Cloud Security Vulnerability Management Email security Web Application Firewall Cyber Incident Management (CERT) Delivery Operations & Excellence: Maintain global delivery operations (Green status) Handle operational issues and escalations, ensuring communication with clients Achieve SLA/SLO targets and ensure process compliance Act as escalation point for delivery team issues Identify and drive opportunities for SIPs/CIPs Establish governance models, best practices, and operating procedures Coordinate seamless transition of new services or clients Participate in Service Operations and Quality Review meetings Lead and innovate solutions for complex problems Ensure business continuity during outages Team Management: Conduct performance appraisals Support resource planning, allocation, and attrition management Monitor team performance and provide feedback Coach team members for skill development Recognize and reward high performers Promote training and certifications Monitor quality, productivity, and team performance regularly Customer Relationship Management: Act as a trusted security advisor Align with management on strategy based on feedback & CSAT Analyze customer needs and identify opportunities Maintain communication and positive relationships Financial Management: Assist in monitoring project financials, costs, staffing, and risks Improve efficiency and utilization Service Transition: Manage transition projects following best practices Conduct due diligence and document findings Coordinate training, recruitment, and system requirements Monitor transition deliverables and stakeholder communication Technical & Behavioral Skills: Knowledge of security frameworks (ITIL, ISO27002, PCI DSS, Cobit 5) Experience with security tools and testing practices (OWASP, NIST) Strong communication, leadership, and problem-solving skills Ability to manage multiple projects and support a 24/7 environment Qualifications & Experience: 10+ years in IT, with 6+ years in Cybersecurity delivery management Bachelor’s in IT, CS, or related Certifications: CISM, CISSP, CEH, CySA+ (must-have); ITIL V3/4 (good to have) What’s in it for you? Opportunity to develop technical expertise, understand business performance, and enjoy work-life balance. Be part of a high-performing team setting benchmarks in delivery quality and customer satisfaction. Experience an open, innovative culture with opportunities for experimentation. Who are we? Mphasis is a global IT solutions provider offering application, BPO, and infrastructure services, renowned for quality and innovation in delivering value to clients across various industries.#J-18808-Ljbffr

Created: 2025-07-12