Technical Sales Support Engineer

Job DescriptionJob Title: Technical Support Engineer (Electrical Bias)Location: Office based role in Milton KeynesHours: 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, FridayJob Type: Permanent, full timeThe Role:SMC are looking to recruit an individual with an electrical bias. Experience with serial interface, PLCs or Electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of the SMC product. Supporting sales growth by training and proactive promotion of existing and new products.Key Responsibilities:Support for customer questions via phone and e-mailProcess requests for special products and variationsAnalyse, check and report writing on customer product returnsNew product development proposal activityMarket and competitor product analysis & understandingSupporting sales force with customer visits and application developmentProduct management including training, new product introduction and supersession of discontinued product rangesEssential Education, Skills and Experience: Degree, HNC or HND in Electrical Engineering or related disciplineAble to communicate proficiently via telephone and email with both internal and external customersA methodical problem solver who is logical, organised and able to keep clear comprehensive recordsAbility to clearly and effectively present technical subjects, face-to-face and via webinarExperience working within an Engineering environmentHands-on testing and diagnostic experienceExperience handling multiple projects with ability to prioritise, manage own time, and meet deadlinesDesirable Experience:Hands-on testing and diagnostic experienceAutomation systems or system design experiencePrevious experience or working within a Technical Sales Support or applications roleWhat We Offer:The reason for our success is our people.Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!The Selection Process:Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our SMC Offices.

Created: 2025-06-20