Internal Sales Account Manager

Job DescriptionInternal Sales Account ManagerLocation: Milton Keynes, office-basedJob type: Full time, permanentSalary:From22,500per year, depending on experienceSummaryFacit is a dynamic compliance and analytics software company, serving customers around the world operating with market-leading video redaction, document redaction and analytics software.Founded in 2014, Facit has partnerships with global brands including Axis and Milestone to provide organisations with solutions which solve problems, create opportunities and enhance business operations.Our office in Milton Keynes is looking for a motivated and results-driven Internal Sales Account Manager to join our growing sales team, reporting into the Head of Partnership and Sales.Key responsibilitiesClient Relationship Management:Develop and maintain strong relationships with existing and new clients, ensuring their satisfaction and loyaltyProduct Knowledge:Stay updated on our product offerings, industry trends and competitors to effectively communicate the value of our solutions to clientsCRM Management:Utilise our CRM system to track and manage sales activities, opportunities and client interactions, ensuring data accuracy and timely follow-upCollaboration:Work closely with the marketing, sales and product teams to align sales strategies, gather client feedback and participate in marketing campaignsReporting:Prepare and present regular sales reports, forecasts and performance analysis to the sales manager and senior management as well as customersCustomer Success:Monitor and enhance the customer experience by providing exceptional post-sale support, including training, troubleshooting and resolving any issuesClient Onboarding:Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and servicesRetention Strategies:Develop and implement strategies to retain and grow existing accounts, including regular check-ins, feedback collection and proactive problem-solvingOrganisational Skills:Effectively manage time, priorities and multiple tasks to ensure timely completion of projects and high-level customer serviceKey skills and qualificationsSkills:Excellent communication, negotiation and interpersonal skills with a customer-focused approach. Strong organisational and multitasking skillsTech-Savvy:Proficient in using CRM systems, Microsoft Office Suite and other sales toolsAdaptability:Ability to thrive in a fast-paced and dynamic work environmentWhat we offerCompetitive salary and performance-based incentivesA chance to contribute to and make a real difference in a growing companyA supportive work environment that values communication, reliability and respectOpportunities for professional growth and developmentA supportive and inclusive workplace cultureConvenient office location in Milton KeynesFree on-site parking25 days holidays plus bank holidaysCompany sick pay37.5 hours per week, Monday to FridayHow to applyPlease send your CV and a brief cover letter [email protected]. Successful candidates will be invited to an initial online interview, followed by an in-person interview and presentation at our office.Salary:From22,500per year, depending on experienceNo agencies

Created: 2025-06-14