Head of Managed Services

Head of Managed Services page is loaded## Head of Managed Servicesremote type:In Officelocations:UK Ingram Remotetime type:Full timeposted on:Posted Todayjob requisition id:R-114748**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:**Head of Managed Services****Northwich / Milton Keynes / Remote (UK-based)****Permanent | Senior Leadership Role*****About the Job***We are recruiting a Head of Managed Services to lead and evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience.This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.**Core responsibilities:*** Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound, and aligned to wider business objectives.* Lead and develop service desk, service delivery, and engineering leadership teams, fostering a high‐performance, customer‐centric culture across all service functions.* Hold full accountability for 24×7 managed service operations across UK and near‐shore teams, ensuring resilience, coverage, efficiency, and customer satisfaction.* Ensure consistent, high‐quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents.* Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle.* Drive operational excellence and cost control, including budgeting, workforce planning, capacity management, and service performance reporting.* Oversee major incidents and service improvement initiatives, including root cause analysis, post‐incident reviews, and long‐term service enhancements.***You must have:**** Proven experience in a senior managed services / service operations leadership role* Extensive background in managed services and service desk environments (MSP experience highly desirable)* Experience leading service delivery, engineering, and operational teams within 24×7 service operations and distributed environments* Knowledge of ITIL frameworks (ITIL certification preferred)* Confident stakeholder and client-facing leadership style* Experience using service management platforms (e.g. ServiceNow, Jira Service Management)* Strong commercial awareness within managed services environments**What we offer:*** AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme* Rising holiday allowance at Year 2 and Year 5* Birthday day off* Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.* Employee discounts and wellness perks* Modern offices with breakout spaces, free tea and coffee, and a private wellness room* Development opportunities with clear career progression and training**We Are Ingram Micro Group**Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at .**Make an application to join the team!**None of this is achievable without great people, with a complete customer focus.Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, #J-18808-Ljbffr

Created: 2026-04-19