Head of Operations

We are seeking a strategic and experienced leader to take responsibility for all internal operational functions, including Human Resources, Financial Operations, and general business administration. This pivotal leadership position reports directly to the Managing Directors and plays a key role in ensuring the organisation operates efficiently, compliantly, and effectively.This role forms part of the senior leadership team and is instrumental in shaping and enhancing internal systems and processes to support operational excellence and a high-performance culture.Key Responsibilities1. Operational LeadershipLead and optimise daily internal operations to ensure consistent and efficient delivery.Drive initiatives for continuous improvement and operational streamlining.Align cross-functional activities with wider strategic business objectives.2. Human ResourcesOversee all HR functions, including recruitment, onboarding, employee relations, and performance management.Champion a collaborative and inclusive workplace culture that drives engagement and retention.Develop workforce planning strategies and implement talent development initiatives.3. Financial OperationsManage financial administration, including budgeting, forecasting, payroll, invoicing, and reporting.Ensure compliance with UK financial and tax regulations, working closely with senior finance stakeholders and external advisors.Provide financial insights and analysis to support decision-making at board level.4. Office & Business AdministrationLead the coordination of strategic initiatives that cut across departments.Manage internal systems and tools that underpin business operations.Oversee office facilities and support services to maintain a productive environment.Ensure regulatory compliance (e.g., data protection, health and safety).5. Quality ManagementSet the organisation’s quality strategy and secure leadership buy-in.Develop and oversee the adoption of quality policies and processes.Monitor ISO9001 compliance and manage audit schedules.Maintain relevant accreditations (e.g., Cyber Essentials, ISO 9001).Evaluate and refine quality systems to ensure they continue to meet business needs.Skills & ExperienceEssential:At least 5 years’ senior leadership experience in operations, HR, or finance—ideally within a consultancy or professional services context.In-depth knowledge of UK employment law, HR practices, and financial operations.Proven ability to lead internal teams and drive cross-departmental projects.Excellent organisational, problem-solving, and decision-making capabilities.Discreet and trustworthy with confidential information.Strong interpersonal and communication skills, able to influence at all organisational levels.Analytical with a proactive approach to identifying and addressing challenges.Desirable:Experience in process improvement methodologies (e.g., Six Sigma).Project management qualifications (e.g., PRINCE2 or equivalent).

Created: 2025-08-02