Collections Specialist

Collections Advisor Job Location: Crownhill, Milton Keynes / HybridSalary: up to £30,000 PAHours: Monday–Friday 8:30am–5:30pm, plus 1 in 4 Saturdays (9am–1pm)Benefits:26 days holiday + your birthday off (increases to 30 with service)10% discretionary bonus (based on personal and company performance)Vitality Health cover⭐ Must have previous collections experience.Our client is looking for someone who can engage with customers over the phone, support them through financial difficulties, and help bring accounts up to date — all while ensuring full compliance with FCA regulations.Key responsibilities include:Making inbound and outbound calls to resolve overdue accountsSetting up affordable repayment plansProviding fair, tailored solutions for each customerFollowing internal policies and FCA guidelinesWhat you’ll bring:Previous experience in collections (telephone-based)Excellent communication and problem-solving skillsStrong attention to detail and time managementA positive, team-focused attitudeThis is a fantastic opportunity to join a supportive and fast-paced environment where your contribution truly makes a difference.

Created: 2025-08-02