Claims Operations Manager

Job Description Claims Operations Leader to drive market-leading customer service and financial performance across the entire notification journeycovering both online and offline channels, including Third Party Intervention. As a leader, theyll be required to stay ahead of market trends, introduce new working methods, and unlock the full potential of our Teesside claims operationan essential stage in the claim lifecycle. Theyll drive operational excellence, enhance customer experiences, and make a tangible contribution to our business growth.Role responsibilitiesLead and inspire the Notification and Third-Party Intervention teams (approximately 90 FTE) to deliver excellent customer outcomes and robust financial results.Drive change management and execute key indemnity initiatives valued at 30m annually.Collaborate with stakeholders to enhance our online offerings, increasing demand through a seamless electronic notification journey.Achieve exceptional commercial results by growing non-risk income, reducing indemnity spend, and minimising leakage.Foster a high-performance, inclusive culture that promotes positive engagement and continuous development.RequirementsPrior experience leading large teams within financial services essential.Strong Motor Claims experience; prior leadership of a motor claims operation preferred.Demonstrated ability to manage budgets and support financial targets.Experience supporting and delivering successful change initiatives.Excellent stakeholder engagement and collaboration within large, dynamic teams.Strategic leadership with strong commercial acumen, capable of driving innovation, change, and operational excellence.Exceptional communication, influencing, and stakeholder management skills to build collaborative relationships at all levels.Data-informed decision-making, with resilience and adaptability to thrive in a dynamic, fast-paced environment.

Created: 2026-03-12