Personal Assistant

Tennial Personnel are actively seeking a hands-on Sales Office Assistant / Plant Nursery Support professional on behalf of our client, a prestigious plant nursery and arboretum based in Campsea Ashe, Suffolk.Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.This is a temporary-to-permanent opportunity for the right candidate, offering an hourly rate of 12.21 to 15.00 per hour, depending on experience.This is an excellent opportunity for an organised and proactive individual with a genuine interest in plants, horticulture, and the outdoor environment to join a highly respected horticultural business. The role combines sales office support with practical exposure to the nursery, supporting senior management while ensuring customers receive knowledgeable, accurate, and professional service throughout their journey.This part-time position offers flexible working hours and days, subject to discussion.Key Responsibilities:Act as a knowledgeable first point of contact for customer enquiries relating to plants, availability, orders, collections, and deliveriesManage customer enquiries from initial contact through to sale, dispatch, delivery, or collection, ensuring accurate follow-upMeet and greet customers and visitors to the nursery in a professional and welcoming mannerConfidently learn, use, and apply botanical plant names in customer interactions and internal documentationProvide organisational and administrative support to the Managing DirectorAnswer incoming telephone calls, resolving queries within scope or escalating appropriately while ensuring completionMaintain and update customer records, databases, and plant-related documentationCarry out research to support nursery projects, plant stock, or development initiativesWork confidently within the nursery and outdoor environment as requiredMaintain high standards of customer service and professionalism at all timesAssist with copywriting for plant-related marketing materials and customer communications (desirable)Produce freehand sketch drawings to support garden or planting design concepts (desirable)Skills RequiredStrong interest in plants, horticulture, and the natural environmentProactive, confident, and able to work independently without constant supervisionStrong organisational and time management skillsExcellent telephone and face-to-face customer service skillsComfortable xjdpvnf working outdoors and within a nursery environmentGood IT skills, particularly Microsoft OfficeWillingness to learn and develop botanical and horticultural knowledgeQualifications RequiredPrevious experience in a plant nursery, arboretum, garden centre, or horticultural environment is advantageousExperience in an administrative, sales support, or customer-facing role is beneficialExposure to plant identification, botanical naming, or horticultural practices is desirableExperience with copywriting, marketing content, or customer communications is an advantageAbility to produce freehand sketches for garden or planting designs is beneficialKeywordsHorticultureHorticultural Office AssistantPlant Nursery AssistantArboretum

Created: 2026-02-07