Workplace Analytics Manager

Life on the team Were looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead and deliver the Digital Experience Management (DEM) service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance dashboards and use insights to recommend improvements. Ensure contractual compliance, risk mitigation, and security adherence. Collaborate with internal teams and service partners to design and deliver value-add solutions. Share best practices and lessons learned across Computacenter accounts. Support presales and service design teams with DEM expertise where needed. What you'll need Current SC Clearance (essential) or clearable Strong background in Service Delivery and data analytics. Experience with end-user analytics tools (e.g., Nexthink, Systrack, ControlUp, Aternity, 1E, Ivanti, Workelevate, Liquidware). Proven ability to interpret data and drive customer-centric improvements. Excellent communication, presentation, and stakeholder management skills. Experience managing improvement initiatives, automations, and complex problems. Knowledge of XLAs and End User Sentiment metrics. Additional information Location: Remote with some travel Hours: 37.5 Role type: Permanent TPBN1_UKTJ

Created: 2025-11-04