Project Manager ServiceNow

We are seeking a highly motivated and experienced Project Manager to join our dynamic team. The Project Manager is responsible for overseeing and managing client projects from inception to completion, ensuring they are delivered on time, within scope, and within budget. This role requires a strong background in project management, excellent communication skills, and the ability to lead cross-functional teams.Key Responsibilities: Project Planning and Execution:Involvement and leadership demonstrated in early Pre-Sales engagements e.g. Client meetings, clarification of deliverables, resources and timeframesAccountable for client interactions and project deliveryPlan, execute, and finalize projects according to strict deadlines and within budget.Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.Develop detailed project plans and manage project timelines.Monitor and report on project progress, identifying and mitigating risks and issues (RAID etc)Manage changes to project scope, schedule, and costs using appropriate verification techniques.Lead client interactions and produce high quality project updates in Daily/Weekly sessions and Steer Co’sAbility to flexibly operate projects in Agile and Waterfall methodologiesIdentify areas for project growth to support client Strategic objectivesPeople ManagementTeam Leadership:Lead, mentor, and motivate project team members, fostering a collaborative and high-performance work environment.Assign tasks and responsibilities to team members based on their skills and expertise.Conduct regular team meetings to review project progress, address issues, and ensure alignment with project objectives.Lead internal initiatives to consistently improve our capabilities and drive industry leading performancePerformance Management: Set clear performance expectations and provide ongoing feedback to team members.Conduct performance evaluations and identify opportunities for professional development.Address performance issues promptly and implement corrective actions as needed.Conflict Resolution: Mediate conflicts within the team and facilitate effective communication to resolve issues.Promote a positive and inclusive team culture that values diversity and collaboration.Stakeholder Management:Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face.Build and maintain strong relationships with clients, ensuring their needs and expectations are met.Communicate project status, risks, and issues to stakeholders in a clear and timely manner.Manage stakeholder expectations and ensure alignment with project goals.Qualifications: • ITIL and PMP or PRINCE2 certification preferred.Minimum of 5 years of project management experience in a consulting environment (Preferably within large consulting organisation – e.g. Big4 or similar)ServiceNow deployment and improvement project experience desirableProven track record of successfully managing projects from start to finish.Proven experience in client-facing roles, with strong communication and interpersonal skills.Expertise in project governance, resource management, and change control.Strategic thinking with the ability to align ServiceNow solutions with client objectivesStrong understanding of project management methodologies and tools.Ability to manage multiple projects simultaneously and work well under pressure.Proficiency in project management software (e.g., MS Project).

Created: 2025-08-17