Creator Operations Manager (Hospitality Tech/SaaS)

Job Title: Creator Operations ManagerLocation: Remote (UK Based) / London HQType: Full TimeWho We AreJoli is transforming the way hospitality and leisure brands use social media to drive bookings and sales. Since launching in London in September 2022, Joli’s community has grown to nearly 9,000 creators, generating 42,000+ content pieces, and reaching 68 million consumers. With 250+ hospitality brands onboard, we’re scaling fast—and we need you to help with the creator side of things.The RoleYou’ll own the full creator lifecycle on Joli: acquisition, onboarding, engagement, quality and delivery. Your job is to drive creator activation, retention and performance, keep the quality bar high, and feed into product and go-to-market decisions.What you'll be doing:1. Creator acquisition & onboardingLead the team responsible for sourcing, recruiting and qualifying creators who fit campaign briefs and brand tone.Set performance goals, review pipeline health, and remove blockers to help scale acquisition.Own and iterate on the onboarding playbooks—automation, segmentation, feedback loops.2. Creator management & engagementOwn the creator health numbers—retention, churn, reactivation. Build and drive the dashboards, spot when things wobble, and trigger smart recovery paths (reactivation flows, win-backs, etc.).Define and experiment on engagement playbooks: community building, events, in-app moments and personalised nudges. Run hypothesis-driven tests, measure impact, and scale what works.3. Quality assurance & enablementOwn the quality bar for creator output and delivery. Work alongside the product team to leverage AI to analyse and upskill creators.Turn those signals into enablement: targeted coaching, playbacks, templates, incentives and behavioural levers to raise the quality bar.What we're looking for:Operational experience: 2+ years in fast-moving, execution-heavy environments—SaaS, creator/influencer platforms, tech ops, consulting or client-facing roles.Data fluency: You extract clear signals from dashboards, CSVs or BI tools and turn them into actionable interventions.Project rigour: You’ve run end-to-end initiatives, managed stakeholders and delivered reliably without hand-holding.Commercial sense: You understand how creator ecosystems feed business models and revenue levers.Communication: You explain insights clearly, influence without authority, and speak confidently with internal teams and external creators.System thinking: You design and maintain workflows and tooling that scale and reduce cognitive load.Operator’s mindset: You combine people, data and process to surface problems early and iterate toward solutions.What we're offering:

Created: 2025-08-11