Premium Retail Manager

Job Description WHO WE ARE LOOKING FORWere looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the worlds most iconic stadiumsEtihad Stadium, home of Manchester City FC.This role is all about elevating Premium Retail and entry-level Hospitality spacesfrom matchdays to concerts and tours. Youll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership.If youre passionate about creating standout guest experiences and love the buzz of live events, this is your stage.A FLAVOUR OF THE DAY TO DAYLead Premium Matchday Operations - Take ownership of multiple Premium GA and Hospitality spacesrun team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.Deliver Exceptional Experiences - Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.Support Non-Matchday Events - From major concerts to stadium tours, youll keep operations seamless and standards high.Mobilise New Premium Areas - Be at the forefront of venue expansionplan, implement, and fine-tune processes for new spaces.Collaborate Across Teams - Work hand-in-hand with logistics, staffing, health 'safety, and senior leadership to make every event a success.Champion Compliance & Best Practice - Ensure food safety, health 'safety, and operational excellence across all Premium spaces.Manage Stock & Sustainability - Keep inventory tight, reduce waste, and support efficiency initiatives.Recruit, Train & Develop Talent - Build and nurture a strong team pipeline for Premium Retail operations.SKILLS AND QUALIFICATIONSProven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.Skilled in managing large, diverse teams in fast-paced, high-pressure settings.A strong track record of delivering exceptional customer service.Knowledge of food safety, health 'safety legislation, and operational best practice.Excellent organisational skills with the ability to juggle multiple priorities.Strong admin and tech skillsExcel, EPOS systems, and reporting tools.Application Deadline: 17th December 2025What you'll win?Be part of a world-class sports and entertainment groupWork in a Premium Retail and Hospitality environment at an iconic venuePlay a key role in exciting venue developments and expansionsAccess career development opportunities across City Football GroupEnjoy staff perks, training, and a competitive salaryBE YOU. WITH US.Were committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to thrive.Wherever you come from, and wherever you're going wed love to hear from you.If you require any additional support or adjustments during the application process, please contact us at [email protected] were here to help.If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements.

Created: 2025-12-17