User Research - Consultant

Job Description Ready to turn curiosity into impact? Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve peoples lives? If so, Opencast could be the place for you. Were a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, youll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. Youll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people's lives. The role UK Security Clearance (existing SC clearance or eligibility) is a requirement for our current permanent opportunities.Youll conduct research which supports the development of a user centred service. Youll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.If you take a leadership role in projects, have a variety of project experience and support more junior colleagues working in design and delivery research you may be better suited to our Senior User Researcher role.Essential experienceTo succeed in this role, you need experience of delivering user research to a delivery team.In your CV and interview(s), please show how you have:chosen from a range of research methods to design the right research approach for the project phaseproduced the required ethics and governance documentation and materials for research activityrecruited a wide range of participants in line with GDPR and MRS guidelinesidentified key themes, user needs, personas, and design feedback through analysisproduced clear and concise user research deliverables to meet the needs of different audiencesworked to GDS standardsworked in agile delivery teamsIn addition to user research skills, there are essential core skills youll need to work effectively as a consultant.In the interview, please show how you have:planned your own tasks to achieve the objectives of your projectrespectfully challenged decisions or solutions you dont agree withcollaborated well with your colleagues, teammates and clientsIn your interview well ask you questions based around these experiences. Well also ask you to present a piece of work which demonstrates these skills and experiences.If you have any of this experience, please show it on your CV and in the interview.SalaryConsultant salary range: 43,000-56,000What our offer includes A competitive pension, health cash plan, share options and discretionary bonus.Flexible hours and 25 days' holiday. Generous training budget.People to support you every step of the way.Where youll work Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.InterviewJob interviews are on Microsoft Teams. Well make any adjustments to help you.Want to know more?Visit our website or email [email protected].

Created: 2025-12-17