ServiceNow Architect

Job Description Role: ServiceNow ArchitectLocation: Remote in EuropeType: Contract (Outside IR35)SummaryWe're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.Key ResponsibilitiesArchitecture & Solution DesignOwn end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine).Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.Create high-level and detailed solution designs, sequence diagrams, and integration contracts.Salesforce IntegrationArchitect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS.Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.Platform Governance & Best PracticesEstablish technical guardrails, coding standards, ACL/security model, and reusable patterns.Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance.Delivery LeadershipProvide architectural runway and technical direction to developers and admins; perform design/code reviews.Optimize performance, scalability, resiliency, and upgradeability across environments.Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality.Security, Risk, and ComplianceImplement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable).Stakeholder EngagementTranslate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders.Minimum QualificationsBachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience).7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations.Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience.Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar).Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams.Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security.Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment.Preferred QualificationsServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable.Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus.Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases.Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy.Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus).ITIL v4 certification or equivalent practical experience.Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving.JBRP1_UKTJ

Created: 2025-12-16