Information Technology Support Manager

Job Description Career growth. Big impact. High-energy environment.If youre the kind of IT professional who loves solving problems, improving systems, and genuinely making things work better; this is the role youve been waiting for.Were partnering with one of Manchesters fastest-growing sports fashion & leisurewear brands. A business thats scaling at pace, investing heavily in tech, and needs someone who can take the reins of IT Support across multiple sites.This isnt a ticket-closing job. This is leadership, ownership and impact from day one.Why this role stands out:Shape and lead IT support across the businessWork for a brand thats growing aggressively (and your career can grow with it)Get hands-on with modern tech (M365, Azure AD, Windows 11, Endpoint Manager)Drive continuous improvement - they want better processes, ideas and upgradesReal visibility with senior leadershipTravel to other sites when needed (all expensed)What youll be doing:Leading the helpdesk function and acting as the point of escalationFixing a range of hardware, software, networking and cloud issuesMaintaining SLAs and creating colleague guides 'self-help materialsSupporting business projects and onboarding new applicationsOverseeing third-party IT partners and ensuring value for moneyStrengthening cybersecurity, monitoring systems and championing best practiceKeeping the asset register tight, tech running smoothly and downtime minimalWhat youll bring:Solid Desktop / IT Support background (1st/2nd line)Ability to troubleshoot confidently, calmly and logicallyStrong experience with rebuilding/configuring laptops/desktopsKnowledge of M365, Windows 10/11, Active Directory & Azure ADA proactive mindset - always looking for ways to improve tech & processesGreat communication and a customer-first approachAbility to work on-site in a fast-paced environmentA full UK driving licence (theres occasional travel)This role will suit someone ambitious. Someone who wants to step up. Someone whos happiest when theyre fixing things, making things better, leading from the front - and doing it in a brand thats going placesfast.In addition to a competitive salary, benefits include 25 days annual leave plus BH, healthcare and substantial brand discounts amongst others.If youre ready for a role with energy, growth and impact; this is it. Interested in progressing your application? Apply without delay.

Created: 2025-12-13